Policy advice and guidance
Do you need help in updating your policies and procedures?
The CCH, in partnership with CDS Co-operatives, maintains and updates a database of policies and procedures that ensure that co-ops have access to current good practice. We can work with you to adapt the models and guidance to your particular co-op's needs; we can also work with you to develop policy areas that are not currently included in the database.
The database has model policies and good practice notes in 4 areas.
1. Governance handbook
- business planning guidance note
- children & young persons participation policy
- codes of conduct, confidentiality & governance
- diversity policy
- financial standing orders
- key performance indicators guidance note
- mc skills audit framework
- mc terms of reference
- mc training policy
- member participation policy
- risk management guidance note
- satisfaction surveys guidance note
2. Housing Management handbook
- acceptable behaviour contracts guidance note
- aggressive persons policy
- anti-social behaviour policy
- civil partnerships guidance note
- complaints policy
- data protection & freedom of information guidance note
- disability policy
- domestic violence policy
- hate crimes harassment policy
- lettings & allocation policies
- religious discrimination policy
- rent arrears policy
- safeguarding & promoting the welfare of children policy
- sexual orientation discrimination policy
- succession policy
- tenants handbook
- tenure guidance note
3. Maintenance handbook
- adaptations policy
- compensation policy,
- contractor management policy
- day to day repair & maintenance policy
- disrepair guidance note and procedures
- essential repair decant policy
- gas servicing procedures
4. Staff handbook
- disciplinary & grievance procedures
- equal opportunities policy
- health & safety policy
- line management procedure
- lone worker policy
- model job descriptions
- model terms & conditions (contracts)
- recruitment procedures
- staff appraisals systems
- training policy
If you would like further information please contact us at blase@cch.coop
